Question 1

What industries does Ecrin Solutions serve?

Accepted Answer

We serve 15+ industries including automotive, steel, pharmaceutical, oil & gas, power, chemical, food & breweries, dairy, cement, semiconductor, tyre manufacturing, sugar, animal feed, waste to energy, and water & wastewater.

Question 2

Where is Ecrin Solutions located?

Accepted Answer

Our branch office is at D-17-A, Okhla, New Delhi - 110025 and registered office at Building No: 10/1211/1, Shahabilol, Thana Mandi Road, Saharanpur - 247001 (U.P). We provide pan-India service through a network of field service engineers.

Question 3

Do you provide pan-India service?

Accepted Answer

Yes. We have field service engineers and channel partners across India. We provide installation, commissioning, calibration, and maintenance services nationwide.

Question 4

Which brand partners do you work with?

Accepted Answer

We are authorized distributors of Azbil (Japan), Jumo (Germany), Chino (Japan), and Baumer (Switzerland). All products come with factory warranty and after-sales support.

Question 5

What certifications does Ecrin Solutions hold?

Accepted Answer

We are ISO 9001:2015 certified. Our calibration laboratory uses NABL-traceable reference standards for temperature, pressure, flow, and electrical parameters.

Question 6

Are all instruments genuine and factory-sealed?

Accepted Answer

Yes. Every instrument we supply is sourced directly from the manufacturer or their authorized channels. All products come with original factory calibration certificates and warranty documentation.

Question 7

What brands and product categories do you carry?

Accepted Answer

We carry flow meters (electromagnetic, vortex, coriolis, ultrasonic, thermal mass), temperature instruments (transmitters, controllers, thermocouples, pyrometers), pressure sensors and transmitters, level instruments, moisture analysers, recorders & data loggers, and signal conditioners — from Azbil, Jumo, Chino, and Baumer.

Question 8

Can you supply obsolete or discontinued parts?

Accepted Answer

In many cases, yes. We maintain an inventory of common spare parts and can often source discontinued items through our manufacturer relationships. Contact our sales team with the part number.

Question 9

What warranty do instruments come with?

Accepted Answer

Warranty periods vary by manufacturer and product type, typically 12-24 months from date of commissioning or 18 months from date of dispatch, whichever is earlier. Extended warranty options are available through our AMC plans.

Question 10

Can you supply instruments with custom specifications?

Accepted Answer

Yes. Many of our brand partners offer customization options — special materials, ranges, outputs, certifications, and process connections. Our applications engineers will work with you to define the right specification.

Question 11

What types of calibration do you offer?

Accepted Answer

We offer laboratory calibration and on-site calibration for temperature (thermocouples, RTDs, transmitters), pressure (gauges, transmitters, switches), flow (mass flow, volumetric), and electrical parameters (4-20mA, voltage, resistance). All calibrations are NABL-traceable.

Question 12

Do you offer on-site service?

Accepted Answer

Yes. Our factory-trained field service engineers provide on-site installation, commissioning, calibration, preventive maintenance, and breakdown repair across India.

Question 13

What does an Annual Maintenance Contract (AMC) cover?

Accepted Answer

Our AMC plans include scheduled preventive maintenance visits, emergency breakdown response (24-hour target), spare parts management, calibration, and monthly instrument health reports. We offer Silver, Gold, and Platinum tiers.

Question 14

Do you provide operator training?

Accepted Answer

Yes. We conduct customized training programmes covering instrument operation, maintenance, calibration, and troubleshooting. Training can be held at your plant or at our Delhi NCR facility. Participants receive certificates on completion.

Question 15

What is the typical delivery timeline?

Accepted Answer

Standard instruments available ex-stock are dispatched within 2-3 business days. Made-to-order or imported instruments typically take 4-8 weeks depending on the manufacturer and specifications.

Question 16

Do you provide GST invoices?

Accepted Answer

Yes. All supplies include proper GST tax invoices. We are registered under GST and can supply against your purchase orders with standard commercial terms.

Question 17

What are your payment terms?

Accepted Answer

Standard terms are 100% advance for first orders, and 30-day credit for established accounts. We accept bank transfers (NEFT/RTGS), cheques, and demand drafts. Government and PSU orders are processed against official purchase orders.

Question 18

Can you help me select the right instrument?

Accepted Answer

Absolutely. Our applications engineers will analyze your process parameters (media, flow range, temperature, pressure, pipe size, accuracy requirements) and recommend the optimal instrument. This consultation is free of charge.

Question 19

Do you offer system design services?

Accepted Answer

Yes. We provide complete instrumentation system design — process analysis, instrument selection and sizing, P&ID review, instrument index preparation, and bill of materials. This ensures your measurement system is optimized end-to-end.

Question 20

Do you support installation and commissioning?

Accepted Answer

Yes. Our field service engineers handle mechanical installation, electrical wiring, instrument configuration, loop testing, and final commissioning with process media. Full documentation is provided including commissioning reports and as-built drawings.

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